Refund Policy

At HIREX LIFESTYLE, we are committed to delivering premium-quality fragrances and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned with its original packaging.
Include the original invoice or proof of purchase.
Have the product seal (if applicable) intact and unopened.

Products that do not meet these conditions may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact us at:

Email: hello@hirexlifestyle.com

Please include:

Order Number
Product Name
Reason for Return
Photos of the product (if damaged, defective, or incorrect)

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send products back without prior approval, as unauthorized returns may not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

A damaged product
A defective item
An incorrect order

Please contact us within 48 hours of delivery with clear photographs of the product and packaging.

After verification, we will arrange an appropriate replacement, exchange, or refund.

4. Non-Returnable Items

The following items are not eligible for return:

Opened or used perfume bottles.
Products with broken or removed seals.
Products returned without original packaging.
Gift Cards.
Final Sale or Clearance Items.
Personalized or Custom-made Products (where applicable).

5. Exchanges

If you receive a damaged, defective, or incorrect product, we will arrange a replacement subject to product availability.

Exchanges for personal preference, fragrance choice, or change of mind are generally not accepted once the product has been opened.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing typically takes 7–10 business days after approval.
Your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us.